This policy establishes the process, terms and conditions for requesting a refund for an order which has been cancelled by the user. The policy clearly identified when and how the refund may be permitted.
GENLEAP, upon receiving a written request for refund, will allow and process refund balance of the total purchase price post deduction of statutory applicable taxes, shipping, handling, administrative and processing charges, all in accordance with the provisions of applicable legislation and the GENLEAP Refund Policy and Procedures.
Refunds will be paid to the person who enters into the written agreement and notifies GENLEAP within seven (07) days of placing the order by making the payment on the GENLEAP platform. It is imperative that the User has not used any of the resources during the process of engagement with GENLEAP platform.
All notifications of cancellation of an order, or applications for refunds, must be made in writing at email@example.com
Any refunds provided under this policy will be issued to the same credit card(s) or bank account used for the purchase and will be processed within 30 business days of confirmation by our Customer Care team that the conditions of the refund have been met. If the purchasing card cannot be automatically refunded, then the user shall be advised to collect the refund cheque from the offices of GENLEAP whose address is as below:
Genleap Ecosystem Pvt Ltd
215-216, Tower B, Emaar Digital Greens, Sector 61, Golf Course Extension Road, Gurgaon – 122 001, Haryana, India